Feature Requests

For Kanban, my only feedback for my client's high level needs, Specific and customizable analytics just like Spreadsheet capability (pivot and graphs, formula)

I wish we were able to put a custom date fields inside of actions and conditions.

Meta just released the "typing" indicator for Whatsapp Chats, please support it. It's very easy to implement and it brings a lot of value! https://developers.facebook.com/docs/whatsapp/cloud-api/typing-indicators

Please add Round robin feature for an automatic and even distribution of chats between agents

Currently when there is lot of admins in an account it ends up spamming their inbox. So by default would be great to have it set to OFF and if admin prefers to receive..they can toggle it ON back

Implement a CRM dashboard in kanban format, which allows you to visualize and manage the stages of the sales process. This dashboard should make it easier to organize contacts into columns that represent each phase of the sales cycle (for example, Prospect, Initial Contact, Negotiation, Closing, etc.), allowing you to drag and drop contacts between stages to reflect their progress intuitively.

Lots of our customers use CR for customer support and they need a system to monitor all the tickets.

It is quite surprising that nobody asked for this. The current API endpoints for getting tags and custom fields send only the ID and value. It is not possible to know the name of the custom field or tag. It would be great if names were included in the response.

Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.

WhatsApp has block contact feature which is not present in chatrace. This will help us avoid unwanted conversations and save conversation cost.