New Claude Models Are Now Available!

We’ve expanded the AI models available for your AI Agents with three new Calude options:

✨ Claude Haiku 5.5

⚡ Claude Sonnet 5.5

🧠 Claude Opus 5.5

You can now choose the model that best fits each AI Agent based on the balance of speed, capability, and performance your business needs.

White Label customers can now generate secure Single Sign-On (SSO) login links for users who are already authenticated in their own platform.

Using the new API endpoint:

POST /super/sso/login-link

This means users can move directly from your own platform into Chatrace already logged in, without going through the normal email OTP login process.

You can also define where the user should be redirected after authentication, making it easy to send them directly to areas such as the Inbox, Contacts, Automations, or other pages.

This update makes it much easier to build a seamless and deeply integrated White Label experience.

Documentation: https://{{subdomain}}/api/swagger/partner

Inbound Webhooks are now available! Receive data directly from other systems without needing Zapier or Make as a middleman—helping you save on extra tools and reduce manual work.

With Inbound Webhooks, you can automatically:

For example, receive a new order from your online store and automatically send order details or a receipt on WhatsApp. You can also follow up with new website leads or send appointment confirmations.

A searchable field picker makes setup easy: choose the information to save and the flow to trigger.

Open in your Chatrace account to get started.

We’re excited to announce that AI Agents can now easily send carousel messages during conversations. 🎉

Instead of relying only on plain text, AI Agents can now present multiple products, services, offers, or options in a clean and interactive carousel—making conversations more visual, engaging, and easier for customers to navigate.

✨ Better message experience

🤖 More powerful AI conversations

🖼️ Rich, interactive carousel messages

⚡ Easy to configure inside your AI Agent

Another step toward making it easier for businesses to build powerful AI Agents that don’t just answer questions—they create better customer experiences.

🚀 AI Agent Conversations Just Got a Major Upgrade!

We’re excited to announce a new update that helps businesses create a much better, more natural conversational experience with AI Agents.

Until now, AI Agents often responded with plain text and URLs inside the message.

Now, AI Agents can automatically generate rich messages with buttons — making conversations cleaner, easier to understand, and much more interactive.

Instead of sending:

“Check our pricing here: https://…”

The AI can now send the message together with a clear View Pricing button. 👆

And the best part: this works with OpenAI, Gemini, Claude AI, and xAI — across all supported messaging channels. 🌍

⚡ You also don’t need expensive AI models. Even lower-cost models can generate these rich responses reliably, helping businesses deliver a better customer experience while keeping AI costs low.

This is another step toward making AI Agents feel less like traditional chatbots and more like complete digital assistants. 🤖✨

To allow AI agents to send buttons, add 'Text-Buttons' to this list of AI Response Types.

🚀

We’ve just expanded our with powerful new voice capabilities:

🎙️

Gemini and xAI can now convert audio and voice messages into text, giving businesses more options when building AI-powered conversations.

🔊

Gemini and xAI can now also convert AI-generated text into audio, allowing AI Agents to respond using voice messages.

⚙️

Businesses can now .

This is especially useful for businesses that want their AI Agent to understand voice messages but prefer the bot to always reply using text — for example, when they don't want to use the voices currently provided by OpenAI, Gemini, or xAI.

✅ Customers can send voice messages

✅ AI automatically transcribes and understands them

✅ The bot can still be configured to respond only with text

More AI providers. More flexibility. More control over how your AI Agents communicate. 🚀

New OpenAI Models Are Now Available!

We’ve expanded the AI models available for your AI Agents with three new OpenAI options:

✨ GPT-6 Luna

⚡ GPT-6 Astra

🧠 GPT-6 Sol

You can now choose the model that best fits each AI Agent based on the balance of speed, capability, and performance your business needs.

This update makes Gemini-powered AI Agents even more capable by enabling them to connect to external tools and systems via the Model Context Protocol (MCP).

With MCP Tools, your AI Agents can go beyond simply answering questions.

They can securely access external services, retrieve real-time information, and take action while conversing with your customers.

OpenAI, xAI, and Claude integrations already support MCP — and now Gemini does too. ⚡

We’ve improved AI Reply Suggestions inside the Inbox to automatically handle structured JSON responses generated by AI Agents.

Previously, when an AI Agent returned a structured JSON response, the suggestion could display the entire JSON. Now, Chatrace automatically extracts the actual text message and shows only what your team needs to see.

✅ Cleaner suggestions

✅ No JSON displayed to agents

✅ Faster and easier replies

✅ Better experience when using advanced AI Agents

Small improvement, much better Inbox experience. 🚀

We’re excited to introduce SSO support for White Label customers!

White Labels that already have their own dashboard can now allow users who are already logged in to securely access Chatrace data without asking them to log in again.

With the new SSO flow, the White Label can securely obtain a user access token, retrieve the Business Accounts that user manages, and work with the same permissions already configured for each account.

This makes it much easier to build deeply integrated White Label experiences while keeping authentication and permissions secure.

We’re also building support for OpenID Connect (OIDC), giving larger businesses and enterprise customers a standardized way to integrate their existing identity providers.

More flexibility. Better integrations. A smoother experience for your users. 🚀