Changelog
Follow up on the latest improvements and updates.
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Ever wondered why your comment automation didn't reply to a customer?
Now you can find out! 🔍
We've introduced
Comment Logs
to help you monitor and troubleshoot your Facebook and Instagram comment automations.✅ See which comments reached Chatrace
✅ Track public and private replies
✅ Identify comments that didn't trigger a reply
✅ Troubleshoot automation problems faster
Why is this important?
Sometimes an automation appears to be broken, but the comment event never even reaches Chatrace!
With Comment Logs, you have better visibility into what's happening, making it easier to identify problems and keep your automations running smoothly.
💙
Chatrace — More visibility. Less guesswork.
We're expanding the Chatrace API with new endpoints that give developers and businesses more control over their broadcasts! 🚀
You can now
retrieve, monitor, resend, and cancel broadcasts directly through the API
, making it easier to integrate Chatrace with your existing systems and automate broadcast management.### ✨ What's New?
- List Broadcasts— Retrieve your broadcasts through the API.
- Get Broadcast Details— Access information about a specific broadcast.
- Resend Broadcasts— Trigger a broadcast resend directly from your application.
- Cancel Broadcasts— Cancel broadcasts programmatically.
### 🔧 New API Endpoints
```http
GET /broadcasts
GET /broadcasts/{broadcast_id}
POST /broadcasts/{broadcast_id}/resend
POST /broadcasts/{broadcast_id}/cancel
```
### 💡 Why It Matters
✅
More Automation
— Manage broadcasts without manually accessing the Chatrace dashboard.✅
Seamless Integrations
— Connect broadcast management to your CRM, internal tools, or external applications.✅
Greater Control
— Monitor and manage broadcast operations directly from your own systems.✅
Built for Developers & White-Label Partners
— Create more powerful integrations and customized solutions for your customers.Make your AI conversations feel more natural and human-like with Typing Delays!
AI agents can now wait a specified number of seconds between messages, creating smoother, more engaging conversations.
✨ What's New?
⏱️ Adjustable Typing Delays: Define how many seconds your AI agent should wait between messages.
💬 More Natural Conversations: Create realistic pauses that make interactions feel more human.
⚙️ Simple Setup: Enable the Wait response type and add a simple instruction to your AI agent's prompt.
🚀 How to Use
- Enable the Wait Response Type
Go to your AI agent's settings and select Wait under AI Response Type.
- Add an Instruction to Your Prompt
In your agent's System Message (Prompt), add an instruction like:
Always add a wait of 3 seconds between messages.
- Save Your Changes
That's it! Your AI agent can now add the specified delay between messages.
You can adjust the number of seconds to match your preferred conversation style.
Give your AI agents a more human touch! Make every conversation feel smoother, more natural, and engaging.
We're excited to announce that
Grok 4.7
has been added to our lineup of supported AI models!You can now access Grok 4.7 directly from the model selector, giving you even more flexibility to choose the right AI for your needs.
What's new?
- 🤖 New Model:Grok 4.7 is now supported.
- ⚡ More Choice:Explore another powerful AI model for coding, writing, reasoning, and everyday tasks.
- 🔄 Easy Switching:Select Grok 4.7 from the available models and start using it.
Try Grok 4.7 today
and let us know what you think!AI agents can now control the image aspect ratio when sending Carousel messages to contacts!
Previously, images in Carousel cards were always displayed in landscape format, which didn't always look great for square images.
With this update, AI agents can now choose between two image aspect ratios:
Landscape (default): Ideal for wide, horizontal images.
Square: Perfect for square images, ensuring they display correctly without awkward cropping.
✨ What's improved?
AI agents can now explicitly set the image aspect ratio to SQUARE when creating Carousel messages, making your content look cleaner, more consistent, and visually appealing.
No changes are needed for existing Carousels—landscape remains the default!
White-label partners can now load an
external CSS file
directly into their white-label platform, unlocking greater flexibility and visual customization.With this update, you can host your CSS code externally and connect it to your white-label platform simply by adding its URL.
### Key Benefits
- Advanced Customization:Customize the appearance of your white-label platform using CSS.
- Easier Maintenance:Update your CSS styles externally without having to modify them inside Chatrace.
- Consistent Branding:Apply your brand's colors, fonts, and visual styles across your platform.
- Greater Flexibility:Create a unique look and feel tailored to your business needs.
### How to Get Started
- Open your White-Label Settings.
- Navigate to Integrations > URL to external CSS file.
- Enter the HTTPS URL of your CSS file.
- Save your changes.
Your external CSS file will be loaded automatically on your white-label platform.
Available now for all White-Label Partners!
White-label partners can now load an
external JavaScript file
directly into their white-label platform, unlocking greater flexibility and customization.With this update, you can host your JavaScript code externally and connect it to your white-label platform simply by adding its URL.
### Key Benefits
- Advanced Customization:Extend and customize your white-label platform's behavior using JavaScript.
- Easier Maintenance:Update your JavaScript code externally without having to modify it inside Chatrace.
- Third-Party Integrations:Add custom scripts to integrate external services and tools.
- Greater Flexibility:Build custom functionality tailored to your business needs.
### How to Get Started
- Open your White-Label Settings.
- Navigate to Integrations>URL to external JavaScript file.
- Enter the HTTPS URL of your JavaScript file.
- Save your changes.
Your external JavaScript file will be loaded automatically on your white-label platform.
Available now for all White-Label Partners!
We're expanding the AI models available in Chatrace with the addition of
GPT-6.1 Sol
from OpenAI.What's New?
- New Model:GPT-6.1 Sol is now available for your AI Agents.
- More Flexibility:Choose from a growing selection of AI models to find the best fit for your business.
- Easy to Use:Select GPT-6.1 Sol from your AI Agent's model settings.
We're continuously expanding our AI model selection to give you access to the latest AI technologies and more options for powering your customer conversations.
We've added two new system fields that let you access information about the last Click-to-WhatsApp Ad a customer interacted with.
New System Fields
- {{last_ad_headline}}– Contains the headline of the last advertisement the customer clicked.
- {{last_ad_body}}– Contains the main text of the last advertisement the customer clicked.
What Can You Do With These Fields?
- Personalize messages:Reference the advertisement that brought the customer into the conversation.
- Improve automation:Use ad information in your flows to deliver more relevant responses.
- Understand customer interests:Identify which products, services, or offers attracted the customer.
- Improve customer engagement:Create more contextual conversations based on the advertisement the customer clicked.
These fields are automatically populated when the corresponding advertisement information is available, making it easier to personalize conversations without additional configuration.
new
Send Documents to Instagram Contacts
Businesses can now send document attachments directly to Instagram contacts through automated flows or the Inbox.
Share PDFs, invoices, receipts, contracts, and other important files without leaving Chatrace, making customer support and communication more efficient.
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