Feature Requests

Currently when there is lot of admins in an account it ends up spamming their inbox. So by default would be great to have it set to OFF and if admin prefers to receive..they can toggle it ON back

I have customers who've asked for this.

Implementar un tablero CRM en formato kanban, que permita visualizar y gestionar las etapas del proceso de ventas. Este tablero debería facilitar la organización de los contactos en columnas que representen cada fase del ciclo de ventas (por ejemplo, Prospecto, Contacto inicial, Negociación, Cierre, etc.), permitiendo arrastrar y soltar contactos entre las etapas para reflejar su progreso de manera intuitiva.

Please add Round robin feature for an automatic and even distribution of chats between agents

Right now, CR doesn't have an incoming webhook, to bring data into CR system natively. Would be great if we can have a listener webhook so that we can have true 2-way integration with 3rd party integrations like Woocommerce, shopify and so on...

Add dark mode option for the platform interface. This is a good update for user experience while using the platform.

This is very important Use Case: Suppose a User is inactive for 5 minutes, i can send him a message to resume activity / Ask user if they need any human help of just save all the variable in a google sheet and close the conversation

FB allows us to schedule posts/stories. But we can automate them only after it is published. In the drop-down list of posts/stories we cannot see scheduled ones. Is there a way to do this before publishing? if not that feature will be very valuable. It will enable users to interact with the automated chat from the moment of publishing. It's very important for pages with large following.

We want sending to specific or tailored flow be in a single GPT Action, I use default reply in most of my GPT integration, this gives me flexibility to use advanced flow manipulation. It's really hard to use conditions with multiple GPT actions to provide instructions and direct them to a flow or even using the Triggers, if there would only a feature in instructions, let's say using ##CONDITION within prompt, and send them to a Step ID or a flow ID, then it would provide more advanced and powerful flows.